Frequently Asked Questions
How far in advance should I reserve my rentals?
We recommend booking rental items at least 4 weeks in advance to make sure that the date and rental items are available, and to be able to better coordinate with themes or color schemes. We can definitely accommodate up until the date of the event, given inventory items requested are available.
I am ready to book, how do I go about doing so?
If you are ready to book, we ask that you complete our online inquiry form. There will be many questions that need to be answered to book. This will minimize the back and forth via email. If you still have questions please feel free to call or text us before filling out the inquiry form.
Is there a delivery fee?
Yes. We charge a flat fee of $50 for delivery and pickup to Reno. We can absolutely deliver to surrounding areas at an additional price and you will be given an amount at the time of booking based on where your event is located. Our delivery fee includes not only delivery but also setup, breakdown, and a cleaning fee.
Is there a booking deposit?
Yes, we do require a $100 booking deposit at the time of booking to hold rentals and event date on our books. This $100 will go towards the total invoice cost. This is a non-refundable deposit and can be used towards a future event date, as long as the cancellation/rescheduling policy is followed.
How long is the rental period?
All rentals are priced based on a 6-8 hour rental window and if needed for longer we will charge a flat fee based on what is being rented.
When can I expect for my rentals to be delivered/picked-up?
We ask for a 1-2 hour window prior to the event start time for set up and 1-2 hours after the event end time for pick-up. We do not pick up rentals after 8 pm, no exceptions. We can be flexible and ask that our clients are as well, as we may have more than one event that we catering to on any given day.
What is the cancellation/ rescheduling policy.
We require notification of cancellation/rescheduling at least 7 days prior. There will be no cancellation fee if before the 7 days. There will be a $50 cancellation/rescheduling fee applied to any changes made within the 7 day period, this fee will be on top of the deposit already collected and will be collected at the time of rescheduling. This fee will not be applied to the invoice total.
What is the refund policy?
Under no circumstance will there be a refund on any monies paid towards the booking deposit, If all cancellation/rescheduling requirements are met we will use the booking deposit towards a future event date. There will also be no refund given on any/all monies paid beyond the booking deposit if the client is not paid in full 7 days prior to the event date and all monies will be forfeited. If all cancellation/rescheduling requirements are met, we will be able to apply all monies paid to a future event date, and no refunds will be given.
Looking for something specific?
Do not worry, if we have plenty of time before the event, we may be able to accommodate you! If we cannot, we do work with lots of other local vendors that we can refer you to if needed.
Do you offer discounts?
Yes! We offer return client discounts! We also want to support our clients in uniform, serving in any armed forces, are you a paramedic, doctor or Nurse? You will also receive a discount for caring for our community!